Frequently Asked Questions

Why not just hire a full-time designer instead?
To begin with, hiring a full-time senior-level designer now costs over £100,000 per year, not to mention benefits (and good luck finding one who is available). Additionally, you may not always have a consistent workload to keep them occupied, meaning you'd end up paying for their time even when they're not fully utilised.
However, with the monthly plan, you have the flexibility to cancel your subscription and restart when required. This way, you only pay for your designer when you actually have work for them to do.

What if I want additional work on top of my subscription?
If you fancy some extra work on top of your subscription, just let us know and we'll fire over a quote. Once you're happy with it, we'll send over a pay link and crack on with the job straight away!

What if I don't want to subscribe?
If you would like flexible one-off payment options, message here to receive a quote. We will send over individual quotes/invoices with a pay link for each design project, ensuring you only pay for the services you require. But remember you'll pocket extra savings by signing up. Cancel subscriptions at anytime.

Do you work with businesses or Enterprises?
We specialise in assisting businesses and enterprises, focusing on business-to-business (B2B) solutions.
We are more than happy to help with whatever you need and can be set up as a supplier if your business requires it.

Can you work with us as a supplier?
We're happy to establish a supplier relationship with your company. To streamline the process, we kindly request that you reach out to our founder, Alicia, at alicia@designbrit.com. She'll promptly assist you with completing the necessary paperwork to formalise our partnership.
Understanding that a subscription model may not align with your specific needs, we've tailored our services to offer maximum flexibility. You'll have the convenience of receiving individual invoices for each design project, ensuring you only pay for the services you require.
Please don't hesitate to contact us with any questions or to initiate the onboarding process.

What does 4 pages per design mean?
As a DB member, each design request can include up to 4 pages. For example, a leaflet is usually 1 or 2 pages, but a folded A4 brochure would be 4 pages. If you would like a longer document you can purchase this as a individual project.

What does one design request at a time mean?
It simply means that you can only ask for one design at a time. So, once you've made a request, you'll need to wait for it to be completed before asking for another one. Each design should be ready within 72 hours, but if it's a bit more complicated, it might take a bit longer.

How fast will I receive my designs?
Each print/ digital design should be ready within 72 hours, but if it's a bit more complicated, it might take a bit longer.

What is Asana & how do I use it?
Asana is a versatile management tool where you can easily request designs. You'll receive a Asana board invitation from us to collaborate and have your personalised board. This is where we'll communicate. In Asana, we can talk online, you can share your ideas, links or even a quick video if you're not keen on writing out your brief. Anything that can be linked or shared in Asana is good to go!
If you need any help, we'll be happy to walk you through.

What if I want to meet about a project?
If you would like to meet/ talk to us about a project, please get in contact here or leave a note on your Asana board. We understand that there may be some instances where it would be helpful to have a discussion.

Who are the designers?
You might not expect it, but DesignBrit is a one-person graphic designer. This means you'll be working directly with me, the founder - Alicia. However, any requests for additional features such as animations or custom illustrations are managed by partner designers.

Do you offer print & delivery services?
Yes we do! We understand that you may also want the designs we create to be printed and delivered, so we're happy to help. You'll receive a 15% print discount when you use both our design and print services. Alternatively, if you would like your own designs printed, we can offer this as well. Get in touch to receive a quote.

What if I have a single request?
Simply contact us by this form - let us know your request and we'll be in touch with a quote.

What if I don't like the design?
No worries! We work hard to make sure you're satisfied, and we'll also give 3 free revisions for each print/ digital design.

Do you provide photography?
We work with partners within selected areas which would would be happy to help with your photography needs. Get in touch to find out more.

What website program do you design in?
Our building website is Wix! The Wix platform provides clients with an intuitive interface, making it simple and effortless for them to manage and utilise. We want to make it easy for you so you can focus on what truly matters - growing your business. With Wix, you have access to a wide range of tools and features that empower you to create a stunning online presence without any technical headaches. From beautifully designed templates to robust e-commerce capabilities, Wix has everything you need to succeed in the digital world. Join millions of users who have already made Wix their platform of choice and take your business to new heights!

Are there any refunds if I don't like the service?
Due to the high-quality nature of the work, no refunds will be issued.

Is there design work that you don't do?
Certainly! DesignBrit does not offer the following design services: 3D modelling, animated graphics (such as GIFs), and complex packaging. Extensive print design (like magazines, books, etc.) is offered in a one-off payment designs.